The Track+ application sends e-mail notifications when state changes occur. Table 1 lists the default notifications for state changes.
|
From state |
To state |
Notified |
|
any |
closed |
$ORIGINATOR, $MANAGER, $RESPONSIBLE |
|
any |
assessed |
$ORIGINATOR, $MANAGER |
|
any |
suspended |
$ORIGINATOR, $MANAGER, $RESPONSIBLE |
|
any |
any other except closed or suspended |
$MANAGER, $RESPONSIBLE |
Table 1: E-mail notifications
In addition, $MANAGER and $RESPONSIBLE are being informed in case $ MANAGER and $RESPONSIBLE or any of project, subsystem, release, class, category, and priority are changed. In case $ MANAGER or $RESPONSIBLE are changed, the old entry as well as the new entry are being informed. $ MANAGER and $RESPONSIBLE are being informed in case the start or due date has been changed. All E-mail notifications contain a direct link to the issue. If the user has logged into the system during the past seven days (is being configured by the system administrator, she can directly access the respective page if cookies are enabled in the users browser.
Figure 8: Sample E-mail Notification (Localized, in German)
Furthermore, the system administrator is being informed whenever a new person registers with the system.